How do I inquire?
Q: How do I contact to inquire about or reserve a property?
A: To inquire for availability, reserve the property, or ask questions, you must contact us directly. This can be done by clicking the "Book Now" button found on the property listing. Alternatively, you can call us by telephone. Last but not least, you can contact us by clicking on Contact.

Prices
Q: What are your prices?
A: All prices on our site are in US$ (American Dollars). It can be that we quote the prices in another currency, when the reservation is too far ahead in time and we need to pay the owner in another currency than US$. As a company we do not take currency risks.

Making a reservation
Q: How do I make a Reservation ?
A: There is a whole process around making a Reservation.
1. First of all we need to have all relevant information of your reservation, by email. This means: Start and End date, number of nights, number of persons, group structure (all single men, or a couple or..), preferred property, Ipanema or Copacabana or another neighborhood, how many bedrooms, and an indication of your budget.
2. We will confirm your email with your rental information. We will investigate availability and price of your preferred rental. If available we will come back to you and confirm the price and availability. If not available, we will offer alternatives.
3. When you want to reserve, we will send you a "Reservation Information" email and we need to receive between 30% and 50% of the rent. The remainder should be paid upon arrival in cash. From every step in the process you will get a confirmation by email.

Reservation Information Email
Q: What is the Reservation Information Email?
A: When you have confirmed the intention to reserve, we will send you a Reservation Information Email. It will contain all information of your rental (apartment or penthouse), the period of your rent, the terms & conditions, the payment methods, and your name and other contact information. You will need to verify all information and also provide us with your travel schedule. Also if you want to rent, you need to make the payment within 2 business days.

Sending the Reservation Deposit
Q: How I can send the Reservation Deposit ?
A: There are a couple of ways of sending Reservation Deposit. It all depends on the owner of the rental. He determines the way.
For clients who are living in Brazil, in almost all occasions, the Reservation Deposit must be send to our Bank accounts in Brazil (HSBC or Banco do Brasil).
For clients who are living outside Brazil, in almost all occasions, the Reservation Deposit must be send by Normal Bank Transfer (to our European Bank Account) or by PayPal (with PayPal it is also possible to pay with Credit Cards) or by Western Union or Moneygram.
After receipt of the Reservation Deposit, you will receive a "Final Confirmation of Rent" email.

Final Confirmation of Rent Email
Q: What is the Final Confirmation of Rent Email?
A: When you have made the Reservation payment/deposit. We will send you a Final Confirmation of Rent Email. It will contain all information of your rental (apartment or penthouse), the period of your rent, the terms & conditions, the paid amounts, the to be paid amount upon arrival, the travel schedule, and your name and other contact information. You will need to verify all information and any changes should be reported back to us.

Payment Methods Supported
Q: What Payment Methods are Supported?
A: This depends on what and when you are paying:
At Reservation, it depends on the owner. For clients who are living in Brazil, in almost all occasions, the Reservation Deposit must be send to our Bank accounts in Brazil (HSBC or Banco do Brasil). For clients who are living outside Brazil, in almost all occasions, the Reservation Deposit must be send by Normal Bank Transfer (to our European Bank Account) or by PayPal (with PayPal it is also possible to pay with Credit Cards) or by Western Union or Moneygram.
At Arrival, the remainder of the rent should always be paid in CASH.

PayPal
Q: Is it possible to pay with PayPal?
A: Yes, in some occasions this is possible. However normally only at Reservation, please ask upfront if you would like to pay with PayPal. We will always ask 4% uplift when you pay with PayPal. The reason for this is that PayPal is charging us this uplift also.

Western Union / Moneygram
Q: Is it possible to pay by Western Union or Moneygram?
A: Yes, this is always possible. It must always be send to Brazil.

Credit Cards
Q: Is it possible to pay by Credit Card?
A: This is possible, but only for the Reservation Part. The accepted Credit Card depends on the country of Origin. We use PayPal for handling these credit cards and in some countries PayPal does not accept some type of Credit Cards. MasterCard and Visa are the most widely accepted one. Amex is not always possible. You will get directions at reservation on how to pay with Credit Card. We will always ask 4% uplift when you pay with Credit Card. The reason for this is that PayPal (who is handling this kind of payment) is charging us this uplift.

Bank in and outside Brazil
Q: Is it possible to pay by Bank Transfer to a Bank Account in or outside Brazil?
A: This is always possible. It should in that case be send to our bank account in Europe (Holland). Bank transfers to one of our Brazilian Bank accounts can only be done from a Brazilian Bank account.

Verifying payments
Q: How will I know when my payment is processed?
A: You get an email from every step in the process. See the FAQ on Final Confirmation of Rent Email.

Local Management & Support
Q: Do you have Local Management & Support?
A: Yes, we have Local Management & Support. We are based in Rio de Janeiro. The information will be mentioned on your Reservation and Final Confirmation of Rent Emails under Contactperson.

Arrival Procedure
Q: What is the Procedure of Arrivals?
A: When you arrive on the airport, we ask you to contact your Contactperson by telephone. By doing this we know at what time you normally should arrive at the apartment. It also prevents our Contactperson to waste time in waiting for you. Upon arrival you will go to the apartment. The Contactperson will wait for you there.
At arrival you need to pay the remainder of the rent and all other costs in CASH. Also the Security Deposit should be paid. We do not accept credit cards and cheques. If you do not pay upon arrival, you will be given one day for payment. You will need to give your passport as security, which will be given back when do fulfill your payment.
At arrival, we will also explain all about the apartment. Together we will check all and what is not working properly, we will notify and get repaired (if agreed so). Complaints will be registered and there were possible solved asap.
At arrival we will also make an appointment for the departure.

Departure Procedure
Q: What is the Procedure of Departures?
A: At Departure we will together inspect the apartment. If anything is broken and/or damaged, we will determine the value of the damage and you will need to pay for this. If all is OK, the security deposit will be returned to you.

Security Deposit
Q: What and why a Security Deposit?
A: The Security Deposit is mandatory. It must be paid in cash upon arrival and normally it will be returned on departure. It can be used to pay for damages, caused by the renter, which occur to the apartment. This will be discussed and determined together at departure. If you cause damages, please mention this as soon as possible.

Taxi Service
Q: Do your provide Taxi Service ?
A: Yes, we can provide a Taxi Service from and to the airport. This is not included in the rental price and is always charged extra. The price is R$ 70 or R$ 80 (for a one way trip) depending on the location of the apartment of your choice. We can transport a maximum of 6 persons, providing you do not carry too much luggage. However you can always take a taxi (yellow and usage of the taximeter), which costs between R$ 40 and R$ 50 (plus charges of the luggage).

Cancellation Policy
Q: What is the Cancellation Policy ?
A: In general we do refund part of the paid reservation fee. The height depends on when you cancel and in which period you cancel.

Cancellation more than 2 month before arrival
Q: What happens if I cancel more than 2 months from the arrival date?
A: When you cancel more than 2 months before the arrival date, than a partly refund will be done. The difference between the paid amount and 25% of the full rent, will be refunded to you. Of course in agreement with all involved parties a different agreement can be made.

Cancellation within 2 months from arrival
Q: What happens if I cancel within 2 months from the arrival date?
A: When you cancel within 2 months of the arrival date, than a NO refund will be done. Of course in agreement with all involved parties a different agreement can be made.

Cancellation for a New Years Rent
Q: What happens if I cancel a rent which is during New Year?
A: For all rents in which the 31st of December is included, NO refund will be done. Of course in agreement with all involved parties a different agreement can be made.

Cancellation for a Carnival Rent
Q: What happens if I cancel a rent which is during Carnival?
A: For all rents in which (part of) the Carnival period is included, NO refund will be done. Of course in agreement with all involved parties a different agreement can be made.

Refunds
Q: What is your refund policy?
A: See FAQ on Cancellations.

How are Refunds done?
Q: How are Refunds done?
A: Refunds are normally done in the way, the Reservation Payment has been done. Of course parties can agree differently.

Other Services?
Q: Are you offering any other Services ?
A: Yes, we do offer other Services :
1. Telephone Rentals. We offer free telephones. The actual costs of usage must by paid by the client.
2. Daily Maid Service. At an extra cost, we can provide daily maid service.
3. Breakfast Service. At an extra cost, we can provide a breakfast service.
4. Full Fridge Service. At actual costs, we will fill up your fridge before you arrive.
5. Internet Service. If the Apartment/Penthouse does not have Internet, we can provide you for R$ 5 per day a mobile internet phone card.
6. Tours in Rio. Yes, we have all kinds of Tours in and outside of Rio.
7. Tours in Brazil. Yes, we offer all kind of Tours in the rest of Brazil also.

Real Estate?
Q: Interested in buying/selling Real Estate in Rio de Janeiro ?
A: Our Sister Company RioSecondHomes is specialized in supporting foreigners in buying (and selling) real estate in Rio de Janeiro.